Shipping Policy
At Vellora Casa, we want your shopping experience to be simple and stress-free. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days, where available
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, customs, or circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and selected shipping method.
Free shipping may be available on qualifying orders or during promotional periods. Any applicable offer will be clearly displayed on our website.
4. Tracking Your Order
Once your order has been shipped, we will provide tracking information by email when available.
Please allow 24–48 hours for tracking information to become active after your order has shipped.
5. Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you notice an incorrect address, contact us as soon as possible. We will do our best to update the information before your order ships, but we cannot guarantee that changes can be made after processing.
Vellora Casa is not responsible for orders delivered to an incorrect address provided by the customer.
6. Lost, Damaged, or Missing Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product.
If tracking shows that your order was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. If you still cannot find your package, contact us so we can assist you.
7. Delays
Vellora Casa is not responsible for delays caused by shipping carriers, severe weather, customs, natural disasters, incorrect addresses, or other circumstances beyond our reasonable control.
8. International Orders
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
9. Contact Us
If you have questions about your order or shipping, please contact our customer support team:
Vellora Casa
Email: jenris.system@gmail.com