Return & Exchange Policy

At Vellora Casa, we want you to love everything you purchase. If your order isn't quite right, we're here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be in the original packaging, where applicable
  • Include all original accessories and materials
  • Not show signs of damage, wear, or misuse

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact us at jenris.system@gmail.com within 30 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Photos of the item, if applicable

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

3. Exchanges

If you received a damaged, defective, or incorrect item, please contact us as soon as possible.

After reviewing the issue, we may offer a replacement or exchange where appropriate.

For a different product, color, or size, a return and new order may be required depending on availability.

4. Damaged or Incorrect Items

We carefully pack every order, but occasionally an item may arrive damaged or incorrect.

If this happens, please contact us within 7 days of delivery and provide photos of the product and packaging. We'll work with you to find the best solution.

5. Refunds

Once your returned item is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow your payment provider additional time to process and post the refund to your account.

6. Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized items
  • Final-sale items
  • Gift cards
  • Items damaged through misuse or improper handling
  • Products that are not returned in their original condition

Any product-specific return restrictions will be clearly stated on the product page.

8. Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to accommodate your request, but orders that have already been processed or shipped may no longer be eligible for cancellation.

9. Contact Us

Have questions about a return or exchange?

Vellora Casa
Email: jenris.system@gmail.com