Frequently Asked Questions
Welcome to the Vellora Casa FAQ. Find quick answers to some of our most common questions about orders, shipping, returns, payments, and our products.
ποΈ About Your Order
How do I place an order?
Simply browse our collection, select the products you'd like, add them to your cart, and proceed to checkout. Follow the checkout instructions to enter your shipping and payment information.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible. We'll do our best to help before the order is processed or shipped.
Will I receive an order confirmation?
Yes. After placing your order, you'll receive an order confirmation email containing your order details.
How can I check my order status?
Once your order ships, we'll send you a shipping confirmation with tracking information when available.
π Shipping
How long does shipping take?
Orders are typically processed within 1β3 business days. Standard delivery generally takes 5β10 business days, depending on your location.
Do you offer express shipping?
Express shipping may be available for selected locations and products. Available options and costs will be shown during checkout.
How can I track my order?
Once your order has shipped, you'll receive a tracking number by email. Please allow 24β48 hours for tracking information to update.
Why hasn't my tracking information updated?
Tracking information can sometimes take a little time to become active after a package leaves our facility. If there has been no update for an extended period, please contact our support team.
β©οΈ Returns & Exchanges
What is your return policy?
We accept eligible returns within 30 days of delivery. Items generally need to be unused, undamaged, and returned in their original condition and packaging.
How do I request a return?
Email us at jenris.system@gmail.comΒ with your order number, the item you'd like to return, and the reason for your return. We'll provide the next steps.
Can I exchange an item?
Yes, exchanges may be available for damaged, defective, or incorrect items. Contact us as soon as possible so we can help.
What if my item arrives damaged?
Please contact us within 7 days of delivery and send photos of the damaged product and packaging. We'll review the issue and help arrange an appropriate solution.
When will I receive my refund?
After we receive and inspect your return, approved refunds are issued to your original payment method. Your bank or payment provider may require additional processing time.
π³ Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Is my payment information secure?
Yes. Payments are processed through secure payment systems designed to protect your transaction information.
π Products
Will the product look exactly like the photos?
We make every effort to display our products accurately. However, slight differences in color may occur depending on lighting, photography, or your screen settings.
Are product dimensions listed?
Yes. When applicable, product dimensions and specifications are provided on the individual product page.
What if an item is out of stock?
Some popular products may sell out quickly. If an item becomes unavailable, check back later or contact us to ask whether it will be restocked.
π International Orders
Do you ship internationally?
International shipping availability depends on the destination. Available shipping options will be displayed at checkout.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import charges depending on the destination country. Unless otherwise stated, these charges are the customer's responsibility.
π¬ Still Have Questions?
We'd love to help.
Email: jenris.system@gmail.com